Stellenbeschreibung

Always be yourself, unless you can be a unicorn. Then always be a unicorn. Sprinklr is a unicorn. We’re the first social media management company to make it in to the exclusive group of companies that make it to a $1bn valuation, and we’ve only been trading for 5 years… Sprinklr helps major brands tap into the power of social media by providing a comprehensive social media management platform and related services. We are looking for great people to join our accomplished team who are passionate about pushing the envelope in social media and working with some of the biggest, most social companies in the world. Come join this young company, as we grow into an industry giant.   Who You Are You are a connector. You look for opportunities to put people together so they can form new relationships and you aggressively look to broaden your own network within the company, your customers and our partners.  You know that the key to being effective in any role is understanding who the various internal and external stakeholders are, so you work hard at it.  You are passionate – about the business transformation that the world is currently facing and you want nothing else but to be at the epicentre of it all. You aren’t afraid to work hard… really hard, because you know that the process of transforming business isn’t for the weak or the faint of heart.  You don’t mind it, you seek it out. Bring it on, you say. But, even if you have that, are you ready for Sprinklr? Truth is, it’s simply not for everyone. We run…hard.  The deal you make is an investment of total passion and commitment to the cause and clientele and a personality that says, “If I’m not being challenged, it’s not worth my time.” Or, perhaps you might say, “Go Hard or Go Home.” Whatever you say, you know that you are different from most of your contemporaries.  And you’re prepared to grit it out because your experience is that when you do, the rewards are worth it. Think we’re kidding? See here. Odds are, there are only a few people like you. Put simply, you feel a need to be part of something special.   What We Need We need an Account Director (or Success Director as we call it internally), who is responsible for ensuring that a portfolio of Sprinklr’s key accounts is successful in their business objectives by making the best possible use of Sprinklr platforms and services.  The mission of the Key Account Management team is to make customers superstars and the Success Director is responsible for delivering that objective across their clients.     We’ll Need You To   ·       Be the first and last point of customer contact for agreed key accounts (usually high-value multi-national brands that are strategically important for Sprinklr) to ensure that those accounts achieve their business objectives using Sprinklr software and services ·       Retain allocated key account customers, and own the account planning process and delivery of the account plan ·       Interface with other Sprinklr teams to maximize customer satisfaction and Sprinklr revenue and profit ·       Le