Stellenbeschreibung

Working at Cargill is an opportunity to thrive – a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. With 150 years of experience, Cargill provides food, agriculture, financial and industrial products and services to the world. We have 152,000 employees in 67 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work. Learn more at www.cargill.com. For our location in Berlin-Reinickendorf with an 18 months contract we are seeking to recruit a Customer Service Supervisor (m/f) In this position you are responsible for leading and providing direction to a team of four Customer Service Representatives. You will lead, advice and make decisions on all major customer service activities in the area of accountability for a diverse customer base. These activities include: Customer Service operations, interaction with Customers, and collaboration with Sales managers, processes improvement, systems/data management, reporting and people management. The position includes active participation in the daily businesses and is a main contributor to the service levels delivered to our Customers. You will directly report to the Supply Chain Manager. MAJOR TASKS: Customer Service operations: * Supervise the sales orders execution – up to invoicing – to ensure consistent delivery of high service to our Customers * Liaise pro-actively with customers to meet their expectations and solve issues in best conditions * Control additional charges related to freight or services and ensure compliance with export regulations * Contribute to accurate demand management: short term sales forecast and capacity planning * Management of complaints and providing solutions * Provide guidance and feedback to help your team to identify areas of improvement and cost management deficiencies in order to implement most efficient processes and tools * Champion Global/BU Customer Service initiatives * Forecast and analysis of Customer Service Performance People Management: * Manage and develop people to get a high performing and customer-focused team * Ensure proper training and coaching is given to develop performance and expertise * Coordinate your team members in executing customer service activities Accounting and IT Systems: * Supervise the correct handling of month's end procedure for all customer service related transactions * Contribute to the improvement of IT solutions supporting the customer service processes QUALIFICATIONS: * A professional commercial education with main focus on Customer Service * Minimum 3 years of experiences in an equivalent position as well as significant experiences in Customer Service and Sales Administration * Good Understanding of Customer Services processes, ideally in a B2B business with export * A hands-on leadership style and experiences in team building including the development and coaching of a team * A customer-focused and results-oriented personality with a sense of accountability, responsibility and problem solving * Very good communication and negotiation skills