Stellenbeschreibung

Thomson Reuters is a global leader in providing essential information to the world's businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevant, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 94 countries around the globe. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.   JOB ANNOUNCEMENT There is an immediate vacancy for a   Client Specialist, Corporate Treasury/ Fixed Income (f/m)    based in Frankfurt / Düsseldorf.   The primary purpose of the role is to drive retention as well as to identify growth opportunities in an assigned portfolio of clients. The Client Specialist will build strong relationships with clients using Thomson Reuters financial markets information products, primarily Thomson Reuters Eikon. Leveraging strong client relationships, the Client Specialist aims to maximise product usage by offering clients relevant and tailor made advice, hints & tips as well as in depth training sessions on how to best use the Thomson Reuters product. The successful Client Specialist achieves high client retention rates, high levels of customer satisfaction and product usage, and frequently identifies growth opportunities.   KEY RESPONSIBILITIES OF ROLE:   The Client Specialist is responsible for retaining a portfolio of clients with a strong focus on desktop users within the Corporate Treasury and Fixed Income departments of our clients in Northrhine Westfalia (NRW).   This is achieved by successfully: Building “trusted advisor” relationships with clients Enhance user experience through workflow specific training, giving market insight, idea generation, tools & tips to relevant end-users, mainly onsite with the user Growing the community of clients using Thomson Reuters collaboration tools Delivering quarterly campaigns and achieving high levels of quality client engagements Support new desktop sales, including product demonstrations, development & execution of on-site displacement programs Collecting, analysing and sharing customer feedback with colleagues in the sales team and with product development Working closely with colleagues in the account team to deliver joined up service to the clients Actively participate, engage and share information and expertise in the virtual expert and with the Business Sector Continuously building personal knowledge and maintaining high levels of specialisation in the financial markets, Thomson Reuters products and customer workflows Creating and maintaining accurate contact and activity records in the CRM system  PERSON SPECIFICATION - REQUIRED SKILLS AND EDUCATION  The ideal candidate will have the following skills, knowledge and