Stellenbeschreibung

Global Account Manager – Corporate Travel (f/m)   We are now looking to hire a dedicated Global Account Manager – Corporate Travel (f/m) for our offices in Munich or Berlin, Germany. Alternatively this role could also be based in the UK or France. Egencia is the corporate travel arm of Expedia. Our market leading technology and superior service helps customers achieve significant cost savings while controlling their travel policies.   The role: Manage Global and Local relationship with a Pan-European/Global customer with the support of local Account Managers Grow Egencia customers’ profitability by selling new services and products Increase the trading value of the portfolio (new countries, new subsidiaries, etc.) Manage customer expectations and complaints, liaising where appropriate with internal departments e.g. Operations, Technology and Finance Answer renewal request for proposals and re-negotiate contract Focus on process improvement through innovative thinking   Key Areas of Responsibility: Full responsibility for Pan-European/Global customer relationship Fluent English & German, written and spoken Coordinate implementation process with Implementation team across Europe Provide quarterly / bi-annual / annual reports to customers and use as a platform for increasing spend. This may include choosing new technologies, analysis of their travel budget, negotiations with travel providers Sell Egencia expertise to customers to increase the trading value of the portfolio Manage (re)negotiations with customers Success Criteria: o Client retention o Additional Bookings o Additional trading value (share of wallet) o Additional revenue generated with Pan European customers   Key Experience and Skills B2B commercial Global account management experience, preferably within a Corporate Travel Management provider Proven corporate account management of SME and Key accounts, national / multinational, account size ranging from €5-20m across multiple markets and geographies Portfolio Management of up to €30m+ Understanding of multi-cultural environments and proven ability to adapt accordingly Ability to demonstrate commercial drive advice aligning with the client’ strategy Proven ability to demonstrate board and senior level relationships Customer focused Organized and structured Maintaining Key Account strategy whilst coordinating with local markets to deliver overall benefits and value Strong commercial aptitude Ability to analyse and summarize Proven negotiation skills Creativity Problem solving capabilities Good Excel skills Excellent communication skills, both in person and on the phone Ability to adapt communication style depending on the audience Strong and proven presentation skills Good listening skills with the ability to interpret the customers’ needs Proven experience of a solution based approach Thrives in a pressurised environment Ability to be precise and work to tight deadlines Able to work autonomously, as well as working in a team environment