Stellenbeschreibung

zanox - Europe's leading performance advertising network The zanox Group is the leading performance advertising network in Europe with more than 700 employees worldwide. The zanox Group exists of zanox, Digital Window and eprofessional. Consumers spend more than 10 billion on ecommerce throughout Europe enabled by the zanox Group. Our mission is to empower Publisher and Advertisers to satisfy and monetize consumer needs. The company's positive development is founded on a performance based business model - pay or get paid for results- aimed at improving the consumer buying journey. The zanox DNA: Customer focus and innovation Transparency and openness Accountability and results Constant evolution and change Fun and respect   zanox is owned by Axel Springer SE, with a shareholding of 52.5%, and by the Swiss PubliGroupe AG with 47.5%.   To expand our team we are looking for a Support Engineer (f/m) at our office in Berlin.   Responsibilities:   ·         Troubleshooting and error elimination in close cooperation with our engineering department ·         Processing technical problems and questions on 2nd and 3rd level ·         In-depth analysis within the entire system and maintenance of our software ·         Support in software testing and product releases ·         Assisting in the optimization and development of support processes and support tools ·         Documentation and creation of Knowledge Base articles   Skills and Experience: Essential ·         University degree in computer science, mathematics or physics, at least 2 years of working experience ·         Strong technical background and experience with programming languages ·         Passionate about delivering high quality software and driven by new and pragmatic ways to do so ·         Enthusiastic and practiced in web and related technologies ·         Experienced with relational databases (Postgres and MySQL preferred, MSSQL) ·         Able to work in various operating systems (Linux preferred) ·         Experienced with working in ticketing systems and support processes ·         Working proficiency in English Desirable ·         Teamplayer ·         Service Attitude ·         High engagement ·         Solution orientation ·         Ability to deescalate conflict situations ·         Flexible mindset ·         Hands on attitude ·         High willingness to learn and develop oneself ·         Excellent communication skills   Our offer: ·         Become part of a dynamic and international team within an global and challenging working structure ·         Unique professional experience within an international company