Stellenbeschreibung

Company description: Our client, a leading logistics company, is currently looking for a Customer Service Team Leader for their operations in Switzerland. This is a fantastic opportunity to join an entrepreneurial and fast paced environment located in Zurich, where individuals are empowered and expected to take ownership and held accountable for their performance. In this role, you would be in charge of leading, growing and shaping your team, as well as improving the delivered customer experience with the goal of increasing the operational performance. In this highly demanding and cross-functional role, you will be able to develop your management skills and track-record for further career development. In order to be successful in this role, we are looking for an individual who thinks outside the box, is able to create long-lasting and profitable relationships with external stakeholders, as well as being able to develop an ambitious and motivated internal climate in which individual staff members strive for excellence. Job description: - Ongoing monitoring of the customer experience & swiss-wide team performance against established KPIs and other targets - Promote continuous improvement of the process performance and team efficiency by use of intelligent management systems - Support subordinates with troubleshooting and complex issues to guarantee that established performance targets can be met within set deadlines - Continuous training and coaching of team members - Perform periodic performance reviews with subordinates and create individual development plans - Ensure the sustainable operational performance by implementing long term measurements - Drive all aspects of commercial development concerning your team and other internal stakeholders - Process improvement and implementation to drive department performance - Development of a regional customer service strategy under consideration of global guidelines and principals - Drive and develop cross-departmental synergies and communication - Representation of the company's values in all commercial activities Seeked profile: - Minimum of three years' experience in Customer Service or Sales Administration functions - Experience in the international shipping industry is a must - Proven track record in a leadership function - Knowledge of Swiss economy dynamics, the local and international market landscape as well as industry trends - Client-oriented, success-driven, motivating and dynamic - Strong leadership with a "hands-on" mentality - Outstanding communication and presentation skills - Fluent in German and English - all other EMEA languages are considered as an advantage Education level: Bachelor's Degree Work experience: 3-4 years Start contract date: 07-05-15 Contract duration: Full time