Stellenbeschreibung

Beschreibung des Unternehmens: Our client is an internationally leading IT infrastructure consultancy, working with organizations of all sizes finding brilliant solutions to their toughest technical challenges. This is an excellent opportunity to work with an unconventional company that takes a different approach to work life. You will not be put into a specific box, the doors are wide open for progression, you will immerse yourself deep into your special focus area while you will still be able to work cross-disciplinary. We are looking for a Team Lead Operations (m/f) for our office in Hamburg as soon as possible. Job-Beschreibung: - Functional leadership - Deliver business value by enabling a globally distributed organization to work together effectively - In a close collaboration with the IT Leadership team you develop a vision, strategy, roles and responsibilities of the team according to overall business strategies - In a close collaboration with the IT Leadership team you're responsible for building and development of team and for setting personal targets and individual development roadmaps of team members - Participate in managing 3rd parties and in contract negotiation - Ensure the operation, configuration and deployment of distributed internal business applications according to agreed SLAs, OLAs and underpinning contracts - Install, secure, maintain, troubleshoot and administrate Microsoft Windows Server environment - Install, secure, maintain, troubleshoot and administrate other enterprise applications and systems - Resolve Help Desk tickets; as a functional team lead you regularly review the tickets and take actions - Maintain a Change Management log for changes made in the production environments - Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems - Write training manuals and carry out training and document internal procedures - Maintain inventory of all equipment and licenses - The Team Leader will also complete other duties as assigned by the Head of IT Gewünschtes Profil: - Strong service orientation - Experience in operating internal business applications and IT infrastructure as well as experience in operating a service desk (i.e. incident and problem handling, change building, customer communication) - Strong conceptual skills and knowledge regarding definition of requirements, internal platform services, connectivity and security - Experience in system management (i.e. patch management, monitoring) - Multiple years of Microsoft Windows Server 20XX experience - Multiple years of Microsoft Active Directory 20XX experience - Multiple years of Microsoft Exchange 20XX administration experience - Microsoft or other widely recognized technology certifications - PowerShell scripting experience - Knowledge in Windows X and other widely known Microsoft products - Ability to function with a high degree of independence - Ability to communicate technical information, both verbal and written - Fluent in English (spoken & written) - Mac OS X is desired - Experience in Service Management (ITIL), Office 365 and Azure or other cloud technology is desired Berufserfahrung: 7 - 10 Jahre Beginn des Vertrages: 02-06-15 Vertragslaufzeit: Ganztags