Stellenbeschreibung

The PTC Global Support group is responsible for growing over $725 million in Support, Subscription and Classic Products Group annual revenue.   As a key member of a global go-to-market team, you will be responsible for driving incremental revenue and improving key sales metrics in your region. You will work collaboratively with PTC Software Sales, Channel Partners, renewal Sales Representatives and Customers, to execute effective programs. Global and regional programs will include reactivation campaigns and Premium Support Services upselling.  You will contribute to the design of the campaigns and will apply your local knowledge of competitive offerings, cultural differences and key influencers.  This position requires the ability to build a trusted working relationship with various constituents within your region and at the PTC corporate offices.  As a subject matter expert, you will be expected to lead meetings and deliver exceptional presentations.  You will understand value-selling, ROI and Total Cost of Ownership concepts to help sales teams sell value and overcome objections. Your Responsibilities:o Focus on improving key Global Support metrics: o   Increase the number of Premium Support customers o   Grow incremental revenue as well as subscriptions o   Grow Renewals, ensure on-time renewals and grow reactivation revenue ·        Understand and promote the complete value proposition for PTCs Support Services as it relates to business value and benefits for customers, prospects and partners ·        Ensure top Channel Partners institute current messaging and marketing material throughout their sales organizations and include it in their marketing material and web site  ·        Leverage regional experience to apply global messaging and program execution appropriately o   Communicate local use cases to sales teams o   Provide feedback to Corporate Go-to-Market management to help adjust messaging and programs o   Identify and cultivate customer references ·        Collaborate with PTC Account Teams and Channel Partners to plan and execute targeted campaigns to upsell customers to a premium Support offering ·        Demonstrate tools such as eSupport and IoT Support Services to assist new sales or renewal activities and contribute to Adoption, Nurturing and Reactivation Marketing Programs ·        Deliver Presentations as well as contribute to and create live events, webcasts to provide embed messaging and marketing ·        Drive local lead generation, lead distribution and assessment activities o   Utilization of the Opportunity Management Report o   Review process and outcome with regional Global Support and Classic Products managers to ensure proper execution, improved lead-to-sale conversions and revisions of the processes as needed   Your Profile:   ·        University degree in Business or Marketing ·        Minimum of 5 years professional Experience in customer-facing, relationship-building positions,&#