Stellenbeschreibung

Smaato is the leading global mobile RTB ad exchange (SMX) helping mobile app developers and publishers increase ad revenues worldwide. As an industry pioneer and leader, Smaato operates the leading mobile RTB ad exchange and Sell Side Platform across 80,000+ mobile app developers and mobile publishers. On the demand side, Smaato globally connects 150+ Ad Networks and 240+ DSPs.Smaato´s global headquarters are in San Francisco, California. The privately held company was founded in 2005 by an experienced International management team. Smaato´s European office is in Hamburg, Germany and the APAC office is in Singapore.Job DescriptionSPX is Smaato’s self-service centric publishing ad serving platform. It helps apps developers and mobile website publishers to take control over their ad inventory to achieve best in class monetization. Our SPX-Operations team in Hamburg is looking for a reliable and motivated new team member contributing in our global platform support.Core duties:Provide technical support and advice to customers using our SPX platform and servicesResolve product and service problems by clarifying the customer's issuesWork closely with our technical support team and ensure a smooth handover and detailed prob-lem descriptionDocument processes and continuously provide feedback to our Product Management teamShare you knowledge with customers and help them to use our product optimal Resolve product and service challenges problems by clarifying the customer's issues based on previous experience and systematic troubleshootingEnsuring timely and professional responses to all complaints, requests and queries receivedBe actively involved in the reporting and improvement of our supply qualityQualificationsBachelor’s degree in Business Informatics/ Business Administration or similar fieldAffinity towards internet technology and mobile advertisingUnderstanding of internet technologyEnergetic, good communication skills and multitaskingPrevious experience in customer support or a related fieldHighly reliable and a team player attitudeFluency in EnglishHands on experience in digital advertising (online or mobile) is a strong plusWe offerA unique and diverse company culture, shaped by people with commitment, sense of responsibility, risk-taking and discipline. We reward this with numerous incentive programs, regular team events, fresh fruit in the office and fun activitiesFlat hierarchies and short decision pathsCompetitive salary and incentive programs such as employee shareholder programs, a HVV Proficard (public transit ticket for Hamburg) or equivalent, company pension plan and variable, success-oriented compensationTraining programs and career development opportunitiesFlexible working hours and work-life-balance optionsAn incredible office space with 360° view of Hamburg City and Harbor, with lounges and gaming rooms with foosball tables, PS 4 consoles and more!If you want to join us apply at https://www.smartrecruiters.com/SmaatoInc/83480407-junior-customer-service-manager-f-m  today!