Stellenbeschreibung
Looking to start your career with a global company in Amsterdam, The Netherlands? Booking.com is looking for German-speaking Customer Service Executives (CSEs) to join our international work environment in Amsterdam.We are looking for successful candidates to start with us as part of a brand new team on 6th July 2015. We are able to assist with your relocation to Amsterdam!As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. We are looking for flexible candidates to join us.Main Responsibilities Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail; Delivering high level of customer service; Actively participate in various projects within the department; Promote the Booking.com culture along with your colleagues;What Booking.com will offer You!!! Relocation support to Amsterdam Annual salary of 22,680€ (with an increase of 10% after 12 months) Quarterly Bonus Plan - 12% of your salary, based on set targets Full-time (up to 5 weeks) paid training; Work schedule 4-6 weeks in advance; International working environment; Catered lunch every day; 26 holidays per year (on full time basis); Between 20% and 80% premium pay for certain hours worked at evening and weekends.Our ideal candidate: Has excellent communication and problem solving skills; Takes responsibility and ownership; Is passionate about helping customers; Fluent in both written and spoken English and German; Available full-time (40 hours per week) and flexible in work schedule; In possession of a valid work-permit for The Netherlands;Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.
