Stellenbeschreibung

Beschreibung des Unternehmens: Our client is an internationally operating organisation within the industrial sector. In order to develop customer service onto the next level, we are looking for a Berlin-based Customer Service Support (m/f) with knowledge of SAP R/3. Job-Beschreibung: - Definition, documentation, and implementation of processes - Development and optimization of support tools (i.e. contact center) - Definition of KPI's for controlling in customer service as well as implementation - Development of training schedule for new employees - Support of customer loyalty management - Implementation of customer loyalty initiatives Gewünschtes Profil: - Know-how of customer service related processes - Experience with SAP R/3 and project management - Customer-oriented attitude - like to serve customers - Excellent communication skills - strong verbal and written communication skills to clearly and accurately convey information - Proactivity, accuracy, responsibility - Being able to work with changing priorities - ability to handle multiple tasks in high-volume, fast-paced environment - Team player, problem solving attitude - Full proficiency in English Berufserfahrung: 5 - 7 Jahre Beginn des Vertrages: 25-05-15 Vertragslaufzeit: Ganztags